Monday, June 17, 2024

UK Mobile Meltdown: Tens of Thousands Stranded Without Signal! The Shocking Truth Behind Three’s Nationwide Outage

It appears that a significant network outage has affected Three mobile customers in the UK, with tens of thousands of users reporting issues with their mobile service. Downdetector, a website that tracks service outages, recorded over 20,000 reports of the problem. Customers have taken to social media to complain about being unable to make calls, send texts, or use mobile internet.

The outage not only impacts Three customers but also seems to affect some users of smaller providers that utilize Three’s network, such as Smarty, with 3,000 reported issues on DownDetector. It is unclear how many of Three’s 10 million customers are affected, especially as those relying on mobile internet may struggle to report the problem.

Three has issued an apology for the inconvenience caused by the outages. As for compensation, it remains uncertain whether affected customers will be able to claim refunds. The regulator Ofcom suggests that providers may consider offering refunds during service disruptions.

This incident follows another major technology outage in the UK earlier in the week, where HSBC customers experienced difficulties accessing the mobile app and online banking on Black Friday.

Additionally, the report mentions a proposed merger between Vodafone and Three’s UK businesses, valued at £15bn and expected to be completed by the end of 2024. Three UK is currently owned by CK Hutchison, based in Hong Kong.

The situation highlights the vulnerability of modern communication networks and the potential impact on consumers and businesses when such outages occur.

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